Frequently Asked Questions
Everything you need to know about professional beauty and special effects makeup.
What is the typical shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout for urgent professional needs.
Do you offer professional discounts for makeup artists?
Yes, we offer an Alcone Pro program for certified professionals. You can apply online by submitting your credentials to receive exclusive industry pricing.
What is your return policy for beauty products?
We accept returns on most unopened and unused items within 30 days of purchase. Due to hygiene standards, we cannot accept returns on used makeup, skincare, or opened liquid products.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
Do you ship internationally?
Yes, Alcone Company ships to many countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Are the products on your site authentic?
We are an authorized retailer for every brand we carry. We source directly from manufacturers to ensure that every product is 100% authentic and professional grade.